The most difficult thing for most St. Charles Hills residents to determine is who to contact when they have a question or complaint. Many residents think that this is always the subdivision Trustees, but often this is not the case. This document is to help St. Charles Hills subdivision residents understand the governance of their subdivision and how it relates to St. Charles County and other government entities.
To start with, the following diagram shows how St. Charles Hills fits in with other governments. Each government is progressively smaller and contained within the next largest government. St. Charles Hills subdivision is the smallest. The most important part to understand is the difference between county ordinances and subdivision indentures, because parts of these two sets of "rules" are similar in some areas and are easily confused.
The following is an excerpt of a St. Charles Hills homeowner's General Warranty Deed for their home. (The seller's and homeowner's personal information is grayed out.) Notice the text that has been highlighted inside a rectangular box. What this text means is that the homeowner is responsible for understanding and adhering to the subdivision (St. Charles Hills) indentures which are on file with St. Charles County.
This same text was included with this homeowner's Deed of Trust from the financial institution that handled the loan for the purchase of their home. When the seller and the homeowner "closed" on the house the homeowner was given a copy of the Indentures by the title company used during the process.
Your deed contains this same text, therefore you are responsible for its meaning and content.
The Trustees have created a List of Agencies, Utilities, and Organizations that provides contact information for most of the entities you might need to contact. This list of contacts is available at the St. Charles Hill subdivision web site, or you can request a copy from the Trustees.
If you have a question or problem, first check this list to see if you can simply make a phone call or send an email to the proper organization to begin the process of answering your question or solving your problem.
Do not expect your problem to be solved immediately!
Keep a record of each time you make contact with the organization. Ask the person you contact how long it should take to resolve the issue or ask them to get back to you when they believe the issue is resolved. One of the main reasons that some problems do not get solved is that the complaintant does not follow up. If they investigate an incident and are not able to take any action, you must continue contacting them each time the incident happens.
If your problem is not solved after a number of contacts, then contact your Trustees to ask for additional help.